Customer Support
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Login to your account to see your order history, your "My Catalog" products and access your rewards program and other features. Click HERE
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Instructions - Biblical Bread Kit Biblical bread is a dense, hearty and delicious bread made of whole grains. It is high in fiber, vitamins, minerals and provides a complete protein. The grain mix in this kit contains hard white wheat, hulled barley, spelt, hulled millet, green lentils, red bean...
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Thanks for inquiring about coco coir. Here is a link to our bulk coco coir wholesale website. _https://rainsoil.com/collections/bulk-coir_ Here you can see our bulk coco coir product offerings, our bulk quantities, and our prices. Most case quantity items can be purchased online, but any quant...
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Shipping will vary depending on the carrier and service selected. The size and weight of an order also plays a factor. When items are selected and you are reviewing your 'cart' there is a *shipping calculator** that will let you know the potential options and costs.* Go to your Cart. You can pre...
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Shipping Seeds to Canada 🍁🌎 International Shipping page | USA Shipping Page | Returns & Refunds PLEASE READ THIS PAGE BEFORE PLACING AN ORDER SHIPPING TO CANADA. If you have any questions about Canada orders, please contact us during regular business hours: 866-948-4727 – email: support@tru...
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Can I get a Phytosanitary Certificate after my order has shipped?
Unfortunately it is impossible to get a Phytosanitary Certificate after an order has shipped. The certificate requires a physical inspection of the seeds by the USDA before they leave our warehouse. For future reference, you can add the certificate to your order like any other item (_https://www.... -
Can I pay in 30 days or set up net 30 terms?
Thanks for the message. Customers that would like have Net30 must first start an account with us and place a few orders. After a few orders are placed successfully, the Net30 application can be submitted. Please let us know if you have questions, thanks! -
Instructions - Cereal Flaking Kit Making your own cereal flakes might seem like a strange idea, but consider these benefits: Food Storage – You might have hundreds of pounds of raw wheat in your food storage. Converting all that wheat into usable food can be a real challenge. You have options: ...
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*Thanks for reaching out! Our system won't allow us to change a billing address once the order has gone through. No worries, your payment was accepted so your order has gone through and will process as normal. As long as the shipping address is correct, you should have no problem receiving your o...
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Instructions - CocoTek Growth Medium Instructions CocoTek® Growing Instructions . . . . . . for wheatgrass, barleygrass, buckwheat greens, and sunflower greens. Place the CocoTek mat into the black tray with no holes. Cover with salt water. (2 T. Salt) Soak 2 hours. Rinse the mat well. (Later ...
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Thanks for reaching out to us! We are happy to help how we can. We ask that you might promote us on your website/social media page, and send us a link once completed. Let us know if you'd be willing to help out! If so let us know a good mailing address and we can work on next steps. Thank you!
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Everything we have available can be found by searching our website https://www.trueleafmarket.com/ We are always doing our best to keep up with the large garden supply demand, thanks for your patience. If we are completely out of a product you're looking for, there is an option on the products w...
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Thanks for the message! We discontinued printing in 2018, an effort to reduce harmful deforestation. 🌲🌳 We list new items on our online store monthly and our website is the most up to date place to view everything:_www.trueleafmarket.com_ Let us know if you have questions or would like to place ...
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Our pricing strategy is to be a low price leader all the time, and you'll find that our seed prices beat most competitors online 9 out of 10 times. As such, we seldom do coupons/discounts, but when we do, they are announced on our Email Newsletter. Thank you for your understanding. You can Subsc...
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Have you had experience importing seeds from the USA before? Seeds are a regulated commodity, and can be difficult to ship internationally. Here is a link to our International Shipping page. Please read before placing an international order. (_https://www.trueleafmarket.com/pages/international-sh...
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Selecting a shipping method does not decrease our processing times, only your shipping transit time. That being said some orders are processed same day or next. And it is normal for some orders to take 2-3 days. A small few (such as larger and heavier orders, or orders with lots and lots of littl...
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Selecting our Standard Shipping (free shipping for orders over $75) service does not guarantee a specific carrier and we cannot choose one for you. We use a number of different carriers - UPS, FedEx, USPS - if you need a specific carrier (for example if you can only receive packages through a PO...
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General FAQ Frequently Asked Questions Q: How do I place an order? A: You can place your order directly on the website, but we also accept orders by fax, telephone, mail, email, or directly from our website. Visit our Contact Us page. Q: How do I pay for my order? A: We accept payments by cred...
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We do not have a Gift Wrapping/Packaging or otherwise option. However, the paperwork we send with the order does not include any pricing. I hope that helps!🌷
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PLEASE READ THIS PAGE BEFORE PLACING AN INTERNATIONAL ORDER: Please note all prices on the website are in USD. Seeds are a regulated commodity and can be difficult to ship internationally. You are responsible for knowing what can and cannot enter your country. We suggest checking with your coun...
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How do I apply to be tax exempt?
Hello and thanks for the message. Please confirm the account/ email you are requesting the Tax Exempt Cert be applied to: If you have more than one True Leaf Market account: All active accounts for True Leaf Market or Kitazawa Seed Co, used to place orders with Tax Exempt status -- need to be s... -
How do I save seeds for next year?
Garden crops can be classified as either dry fruited or wet fruited. Collecting seeds from dry fruited crops, can be as simple as going out to the garden, handpicking a few mature seedpods, and bringing them into the house for further drying and cleaning. Fruits from wet fruited crops must be pic... -
How do I sign up for an account?
To sign up for an Account, click on My Account at the top right of our website page trueleafmarket.com. (Hint! It's the little person next to the shopping cart.) Click Sign up, and fill in the information. Your email becomes your username. After completing an order, you will have an account histo... -
How do I sign up for the newsletter?
Subscribe to our Email Newsletter here:_https://www.trueleafmarket.com/account/register_ -
How do I use my rewards points?
First you must be a Rewards Member to access your points ( also known as store credit ). Sign-up is easy ! Learn more here:_https://trueleafmarket.reamaze.com/articles/rewards-program_ How to use Rewards Points: Make sure you are logged into your account. When you are ready to make a purchase go... -
How to use the True Leaf Market Website:_https://www.trueleafmarket.com/pages/help-and-faq_
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How much water do I add to minute soil pucks / bricks?
20 MM Minute Soil Pellets - Bag of 100 - Add 1 tablespoon of water to each pellet to re-hydrate - Expands up to 15 times - Yields approx 1/5th cup of soil per pellet - Full bag re-hydrates to approx 5 quarts of soil. 30 MM Minute Soil Discs - Bag of 70 - Add 2 tablespoons of water to each disc t... -
Pack the items you're returning. Print your return label and attach it to the package. Cover any existing shipping labels. Give the package to the carrier identified on the label. Make sure to pack the original packing slip as well, if you can or write the order number clearly on the box. Thank ...
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There's no particular trick to opening the 5 lb cans. They're designed to be opened by most standard can openers. Some can openers work better than others. Sometimes it's also easier to open the can from the bottom. Let us know if you have questions, we are happy to help.
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International shipments can be difficult to track. Typically, we do not see anything after it has departed the international hub. I do not know if your country will continue updating the package status, this is rare for all international shipments. Some countries do – some don’t. Some only offer ...
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Our Returns Policy (_https://trueleafmarket.myshopify.com/pages/returns-exchanges-and-refunds_) applies to all international orders, however we do not pay return shipping on international orders. Products that come back to us in good condition can be refunded, but original shipping costs cannot. ...
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Excellent question, Wheatgrass is gluten-free, even though it's a wheat product. It is harvested before the gluten-containing wheat seeds sprout. Pure oats are also gluten-free and safe for most people with gluten intolerance. However, oats are often contaminated with gluten because they may be p...
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Loyalty Rewards Program | True Leaf Market Planting Points Welcome to True Leaf Market's Loyalty Rewards Program! For every dollar you spend in our store (excluding tax & shipping costs), you earn rewards points that are automatically added and stored on your in-store account. After your pu...
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These warp because they are not made to be nested together long-term, taking them apart and planting will help them resume their original shape. Take the top few and rotate them with one from the bottom to help them rest. This is how all our 10x10's come - it is a bit of a quirk ! Please let us k...
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FAQ: Q: How Can I change the email address associated with my account? A: You will need to contact a customer service rep, feel free to leave us a message via our chat service Q: Can I combine two accounts? A: Unfortunately we cannot combine one account with the other, we can only remove the acc...
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My bucket lid doesn't fit right
The 5 gallon buckets are intended for long term storage. The lid and bucket body create a snug fit once closed. You may need a rubber mallet to close the bucket initially and you may need a plastic bucket opener to reopen easily (we sell the opener if you need it, see link below). Once the bucket... -
My buckets arrived damaged / warped
Pictures can help us identify what could have happened. We see this rather often, as the pressure in the buckets can be very powerful. Much like a bag of chips expanding when traveling at high elevations. It is good to keep in mind that we are located in Salt Lake City, Utah which has quite a hig... -
We understand there is a general fear around dented cans. When dents in prepared food cans happen, the tin or metal can leach into the food such as prepared beans, soup, chili, etc. potentially causing botulism. Since the seed we sell is completely dry, it is not considered a perishable. We do no...
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My package is missing / Order not delivered
Please confirm the address this order was sent to. We are happy to look into this for you.😀✔ In the meantime, we recommend checking where you normally receive your everyday post. You could also contact the carrier in your area directly to see if they are holding your package for some reason. Als... -
Netted Coco Coir, once re-hydrated is malleable, yet mostly restricted to the net at the noted sizes (42mm, 30mm, for example). For more details follow this link: _https://www.trueleafmarket.com/products/netted-seed-starter-pellets-unamended-42mm?variant=31477110833267_
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Instructions - Oat Rolling Kit Having the ability to make your own rolled oats for oatmeal might seem like a strange idea, but consider these benefits Organic & Unprocessed – Until you have tasted freshly rolled organic oatmeal, you won’t realize how mushy, listless and bland oatmeal made fr...
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If you would like to cancel your order for any reason, please contact our customer service team at support@trueleafmarket.com. We are happy to accommodate you assuming your order has not shipped. If your order has shipped, we are happy to work with you to set up a return authorization. You can fi...
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Unfortunately we are unable to make changes to the order at this time. Our system of operation is not built to accommodate item additions/swaps/exchanges as we process very fast. We can remove an item and refund you for it if the order has not shipped yet. However, we cannot add additional items,...
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Ordering Questions: Q: How do I track an order? A: We generally ship via FedEx ground. Call us or email us, and we will send you the tracking info. Q: Why is shipping so expensive? A: Some of our products, especially the soil based kit are heavy. Shipping charges are FedEx ground rates, which a...
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Option A: In-Store Credit Refund – When you return authorized product and opt for in-store credit, we will give you 100% of the value of your returned product and we provide a free shipping label. The credit will be applied to your Rewards account in the form of points. For instance $1.00 = 100 p...
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Attn: Returns Department True Leaf Market 175 West 2700 South Salt Lake City, UT 84115 USA
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TrueLeafMarket.com - Guarantee, Returns & Refunds Policy USA Shipping page | Canada Shipping Page | International Shipping Seed Guarantee Our germination rates are the best standard of seed quality for our diverse customer base. We want you to be successful growing our seed. In order to ac...
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Instructions - Salad Garden Kit Planting Directions for the Jiffy Pellets: Refer to Individual Seed Instructions on the back side of this sheet for specific plant requirements. Expand the pellets by adding two quarts of warm water to the base tray. Pour off excess water when pellets are fully e...
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Instructions - Salsa Garden Kit Planting Directions for the Jiffy Pellets: Refer to Individual Seed Instructions on the back side of this sheet for specific plant requirements. Expand the pellets by adding two quarts of warm water to the base tray. Pour off excess water when pellets are fully e...
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Thanks for the message. We understand carrier costs can be frustrating. We pack or seeds in a padded mailer to keep them safe and insulated during travel to so they have their best chance to thrive. We are happy to help out with some store credit to help ease the cost of shipping. You would need...
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Instructions - Sprouted Wheat Bread Ingredients: This kit makes up to 3 Loaves ½ Cup Grain for Sprouting 2 Tablespoons Active Yeast 2 ½ Cups Very Warm Water ½ Cup Agave ½ Cup Oil 7-8 Cups Whole Wheat Flour or White Whole Wheat Flour 1 Tablespoon Salt Step 1: Prepare the Sprouts Place ½ cup of ...
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Instructions - Stack & Grow ***Assembly is simple and requires no tools*** PARTS INCLUDED: One Cart/Bottom Tray Three Open-Center Trays One Closed-Center Tray ASSEMBLY: Step 1: Place the card face down on a solid surface. Insert one wheel into each of the four holes on the bottom of the ca...
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Instructions - Strawberry Kit Strawberry Kit Instructions Planting Directions for the Jiffy Pellets: Refer to Individual Seed Instructions (below) for specific seed requirements. Expand the pellets by adding 1 1/4 quarts of warm water to the base tray. Pour off excess water when pellets are fu...
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Instructions - Tofu Mold Kit Fresh, homemade tofu is fun and easy to make and has a wonderful, fresh texture com- pared to store bought tofu, which can be rubbery and tough. Fresh tofu will add a new dimension to your vegan & vegetarian cooking, or any of the thousands of recipes that call f...
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We have an easy way for you to search for answers to your questions. Try our help site page where you can search articles, blogs, how-to videos and more! Conducting research on a specific topic has never been easier! Click HERE to go to our help site!
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We could not locate the order from the information provided. Do you have an Order number handy? Perhaps the order was placed under a different e-mail? A Phone Number or Address could help us locate it. Please let us know more when you can, thanks!
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US Shipping Information US Shipping Policies Handling Times 📦⏳ Over 90% of our orders are processed and ship out by next business day. If orders are received before noon, mountain time on business days, there is a very high likelihood that the order will process and ship out the same day it is...
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Air is about 20 percent oxygen and 80 percent nitrogen. Absorbers remove only the oxygen. The air left in the container is mostly nitrogen and will not affect the food or allow the growth of insects. Therefore, the final packaging may not have the appearance of being " vacuum-packed " because of ...
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What is the Norton Shopping Guarantee?
We pay Norton Shopping Guarantee a substantial monthly fee to test and monitor our site to verify it meets the highest security standards. As part of our agreement with Norton, we also purchase an insurance policy on your behalf for every order placed on our site, that provides coverage for low p... -
When are next years seeds available?
Seeds are a regulated commodity. We do not categorize seed by harvest date, but by the germination rate. Our Germination rates are tested by the State and compliant with our State Germination Laws. Please let us know if you have questions, happy to help 😀🌿 -
Where do you get your seeds from?
Thanks for the message. We receive our seeds from a number of sources, varying between individual seed lots. The majority are grown and come from the US, but we do have some varieties from Canada, Europe and other countries🌎 The origin of the seed is printed on the label for each of our seed pro... -
Why am I being charged sales tax?
Due to recent changes in sales tax regulations and court rulings, ecommerce companies are now required to collect and remit sales tax on behalf of the various states that require it. Organizations that are exempt from sales tax must have a current tax-exempt certificate on file with us. Here is ... -
We understand! We will NEVER sell your information, however we do share it with a select few companies that help us not only operate, but process electronic payments, such as paypal, shopify, our bank, your bank, etc. We can cancel your account if you no longer wish us to share your information w...
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The labels on our generic packaging clearly state what seed is in the package and whether it is organic or a hybrid. If it does not state on the packaging if it is a hybrid, it is an heirloom. We have chosen to not state that directly on the label since the majority of the seeds we carry are inde...
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Why does my cart keep emptying?
Thanks for the message. Depending on your browser settings, the cart may auto-clear. You can check those settings and adjust them as needed. Most often auto-clear features are for security and vary from browser to browser. If you would like to save items before purchasing, we recommend the Catalo... -
Why has your shipping cost increased?
Shipping companies~ FedEx, UPS & USPS have had major price increases on shipping rates that started this year 2023. 🚚 Due to carrier's rates increasing, we have had to raise our minimum order cost to earn free shipping to $75. Our goal is always to provide our customers with the highest qual...